New/Disconnect Service

New Service Application/Bank Draft Authorization

Establish New Service: 

  1. Obtain and provide a copy of the written approval of inspection and verification of compliance from the Building Official, 205.620.6409.
  2. Fill out the appropriate application from above.
  3. If you own the property supply a copy of your Warranty Deed. If you are renting/leasing/lease to purchase supply a copy of your Lease.
  4. Supply a copy of applicants and co-applicants (if applicable) Valid Drivers License. If you are faxing your information please make a lightened copy of your license so they will come across the fax machine.
  5. Commercial Applicants must have a valid City of Pelham Business License and Federal ID number.
  6. You can mail the paperwork with a check for the appropriate fees, or fax 205.620.6560 or email If using email, you MUST complete the subject line as “New Service” or “Bank Draft”, it cannot be left blank or the email will not be opened. We will need all paperwork and fees paid prior to establishing a new account and receive the service. You may call the office at 205.620.6420 to follow up on any requests made through mail service, email or fax.

We will need all paperwork and fees paid at least one business day before you would like the account to go into your name.

Disconnect Service:

  • Complete the DISCONTINUE SERVICE REQUEST form and return it to Pelham Water Works at least one business day prior to when you need the service turned off and taken out of your name.
  • Completed form can be faxed to 205.620.6560 or e-mailed to, if using email the subject line MUST be completed “Discontinue Service” or email will not be opened. You may call the office at 205.620.6420 to follow up on your request.

E-Mail Notification:

  • You can request e-mail notification that your bill is ready to view and pay.  Click here and log in then go to the view, manage and pay online section.

Secondary Meters: The customer is responsible for notifying Pelham Water Works when the meter is ready to be inspected.

Ordinance 156-5: Section 9: Guidelines established by the Pelham Water Works: For residential customers requesting a secondary meter set therefore, not being charged sewer fees for water passing through the authorized and approved secondary water meter.

The following guidelines are thus established:

  • Secondary water meters are limited to lawn and garden irrigation, filling and maintaining swimming pools.
  • The customer shall make application to Pelham Water Works. These guidelines are provided with the application and made a part of the application. The customer, in making application, agrees to abide by these guidelines as part of the consideration by the City to allow the secondary water meter set.
  • The customer shall provide to Pelham Water Works the information as requested on the application along with the actual cost of the meter set plus a $50.00 inspection fee.
  • The secondary meter set materials can be picked up at Pelham Water Works by the customer or the licensed contractor performing the work after the application has been made and fees have been paid.
  • Licensed contractor shall perform the installation of the secondary water meter set. The secondary water meter set shall be located at or near the property line or at the City’s option on the customer’s property within 3 feet of the property line and within 5 feet of the primary meter. The customer shall provide a suitable place for the meter. This place must be unobstructed and accessible at all times to the meter reader. The customer’s piping and apparatus shall be installed and maintained y the customer in a safe manner and in accordance with the City’s rules and regulations and in full compliance with ADEM public water supply regulations.
  • Pelham Water Works shall perform a final inspection and approve the secondary water meter set installation prior to utilization. Approved installations shall be eligible for sewer fee adjustment based on the water passing through the approved secondary meter. Unapproved installations shall not be eligible for sewer fee adjustment. If a second inspection is requested, an additional $50.00 inspection fee will need to be paid.
  • Any question or conflict arising due to these guidelines or the interpretation thereof shall be handled on a case-by-case basis by the Director of Public Works. These guidelines or parts of these guidelines in any manner conflicting with any ordinance or parts of ordinances are hereby repealed and the ordinance shall prevail and govern. These guidelines and teh ordinance which establishes them and the charges to the customer are subject to change from time to time without notice.
  • Pelham Water Works reserves the right to inspect the secondary water meter at any time.
  • The customer, in making application for a secondary water meter, agrees to abide by these guidelines and the ordinances relating thereto. Failure of the customer to abide by these guidelines and the ordinances relating thereto will result in voiding the agreement with Pelham Water Works in the use of the secondary water meter and the possibility of penalties including but not limited to theft of services.

Application for Secondary Water Meter