Water Leak Adjustment Guidelines & Form

Leak Adjustment Guidelines

The City of Pelham Water Works offers courtesy assistance in the event a customer experiences a substantial increase in water use due to a water leak.

General Guidelines

To ensure that your application gets processed in a timely manner, please carefully review the following Leak Adjustment Guidelines:

  • The customer must submit a completed Leak Adjustment form provided by the City of Pelham.  Leaks must be repaired prior to review of the account.
  • Applicant must have been a customer of the City of Pelham for at least a six-month period at the address being considered.
  • No more than one leak adjustment credit per a twelve month period will be provided.
  • Your utility account must be paid in full and kept current until the leak adjustment is reviewed and a decision has been made.
  • Receipts of repair must be submitted, if applicable.
  • Non-eligible request would included:
    • Outside faucets that have not been turned off properly.
    • Leaking hose pipes.
    • Toilets that have been turned off and not repaired.
    • Irrigation systems turned off and not repaired.

Calculating Leak Adjustments

  • When a request has been approved for an adjustment, your average ‘normal’ monthly use is calculated based on your prior use history for the past twelve months.
  • A credit is then given for those units used above this average ‘normal’ use.  The excess units are then credited at a lower rate than the actual billing rate.

Request for Water Leak Adjustment Form